If you are not entirely happy with your purchase, or even if you have changed your mind, return the product to us in accordance with this return policy in exchange for a credit note.
Conditions for return.
Return the product to us unworn and unused, with all related accessories (if any), within the original box and packaging.
Return the product with your proof of purchase.
Make your return within 28 days from the date of purchase.
No returns will be available for personalised or customised products, unless faulty or mis-described, in which case proof of purchase must be provided.
Products that have been altered, damaged or misused by you will not be accepted.
Electrical products
Faulty or mis-described electrical products can be returned within 3 months from the date of purchase, with proof of purchase and provided it is returned in its original packaging.
Return process for online purchases:
If you purchased the product from our online shop, please log into your online account and select ‘Orders’ within your profile account. You can also initiate your return through www.museumofthefuture.ae/shop/returns and following the steps in accordance with the Conditions for Return.
Original shipping charges and customs fees and taxes, if any, incurred at the time of purchase are non-refundable, unless the product is faulty or mis-described.
For products purchased online and returned to us, we will do our best to process such returns within ten business days of our receipt of the product. In some cases, this period may be longer and if after 30 days you haven’t received a credit note or a contact email from us, please contact us at shop@museumofthefuture.ae.
If we accept the return, we will issue you with an online credit note which can be used within twelve months of the date of issue.
Return process for Museum Shop 'in-store' purchases:
If you purchased the product from our museum shop, please return the product to the museum shop in accordance with the Conditions for Return.
If we accept the return, we will issue you with an in-store credit note which can be used within twelve months of the date of issue.
How to contact us
If you have any questions about our return policy, please contact us at shop@museumofthefuture.ae.
General
Museum of the Future LLC reserves the right to refuse the return of any product that does not meet the requirements of this policy.
This policy is in addition to your consumer rights under applicable UAE law.
